Specialist Terms

(A) These terms and conditions (“Terms”) govern the use of services made available on or through https://helpero.ca and/or the Helpero mobile app (collectively, the “Platform” and together with the services made available on or through the Platform, “Services”). By using the Services, you represent and warrant that you have the full legal capacity and authority to agree and bind yourself to these Terms.

(B) The Terms constitute a binding and enforceable legal contract between Helpero Inc. and its affiliates (“Helpero”, “we”, “us”, or “our”), and you, an independent third-party service provider (“you” or “Service Professional” or "Partner").

(C) By using the Services, you agree that you have read, understood, and are bound by these Terms, as amended from time to time, and that you will comply with the requirements listed here. If you do not agree, please do not use the Services.

1. SERVICES

(a) The Services include the provision of the Platform that enables you to provide different home-based services to end-customers registered on the Platform (“Customers”). Helpero assists you with determining amounts payable by Customers, facilitates the maximum and efficient utilisation of your time, and transfers payments from Customers to you on your behalf.

(b) The services rendered by you are referred to as “Pro Services”. Helpero does not employ you, nor are Service Professionals the agents or employees of Helpero. You act as an independent contractor.

(c) Prior to activation of your Account, you are required to complete an onboarding program to understand the Platform works, our service standards, and how to maximize your earning potential.

2. ACCOUNT CREATION & VERIFICATION

(a) To provide Pro Services, you must create an Account and furnish necessary identification documents, including proof of age and work authorization. You must be at least 18 years of age.

(b) Background Checks: You agree that Helpero, through third parties, shall undertake criminal background checks and identity verification at your sole cost to fulfill due diligence and safety obligations. Your continued access to the Platform is contingent on your background report continuing to meet Helpero’s standards.

3. PARTNER KIT FINANCING & LEASE-TO-OWN

(a) Equipment Requirement: To maintain quality and brand standards, you are required to use the official Helpero Partner Kit (valued at approx. $650 CAD) and Helpero uniform while delivering Pro Services.

(b) Lease-to-Own Model: Helpero offers a Lease-to-Own financing structure at 0% interest for the Partner Kit. You have the option to provide an initial security deposit consisting of either a $100 CAD downpayment or a $200-$300 CAD Credit Card Authorization hold.

(c) Repayment Deductions: The remaining loan balance (e.g., $550 CAD) will be recovered automatically via a deduction of $10 to $15 CAD per completed order through the Stripe Connect payout split mechanism.

(d) Ownership: Title and ownership of the equipment remain with Helpero until the loan balance successfully reaches $0. During this period, the equipment is leased to you.

4. DEBT RECOVERY PIPELINE

(a) In the event of an default on the Lease-to-Own agreement, unreturned equipment following termination, or equipment theft, Helpero retains the right to execute a multi-stage debt recovery pipeline.

(b) Stage 1 (Internal Recovery): Unpaid balances will be offset against your downpayment and any outstanding Stripe payout holds on your recent orders.

(c) Stage 2 (Collections): Unresolved debts will be assigned to external third-party collection agencies (e.g., MetCredit). Your Social Insurance Number (SIN), captured during onboarding for tax reporting purposes, may be used for tracking. This will result in negative reporting to Equifax/TransUnion (e.g., R9 status), heavily impacting your credit score for up to 7 years.

(d) Stage 3 (Legal Action): Helpero reserves the right to initiate Small Claims Court proceedings, report theft over $500 to law enforcement, and seek wage garnishment through the legal system.

5. BOOKINGS, CREDITS, & RANKINGS

(a) The Platform permits you to accept requests (“Leads”) based on your availability. Helpero ranks Service Professionals dynamically based on factors like Ratings, Location, and Lead Acceptance Rate.

(b) To ensure fair access to Leads, Helpero reserves the right to implement a mechanism where a specific convenience or lead-generation fee is deducted per accepted booking from your payouts.

6. HELPERS AND ASSISTANTS

(a) You may not engage another person to assist you in the provision of the Pro Services (“Helper”) unless expressly permitted in writing by Helpero.

(b) If permitted, you are fully and solely liable for compensating the Helper and for all acts and omissions made by them. Any breach by a Helper shall be deemed a breach by you.

7. PLATFORM SAFETY AND ANTI-FRAUD

(a) Any direct or indirect delivery of a Pro Service to a Customer outside of the Platform, whether in whole or in part, is strictly prohibited. Bypassing the Platform constitutes a material breach of these Terms, resulting in immediate termination and financial penalty.

(b) You must not use non-verifiable or cheap substitute products that compromise hygiene or safety standards while executing Pro Services.

8. PRICING, PAYMENT TERMS, AND TAXES

(a) Subsequent to delivering your Pro Services, Helpero via Stripe will facilitate the payment to you. Helpero acts exclusively as your limited payment collection agent.

(b) You authorize Helpero to deduct its platform fee, as well as any repayments owed for your Lease-to-Own Partner Kit balance, before releasing the net payout to your connected bank account.

(c) Taxes: You are an independent contractor and are solely responsible for determining your own tax reporting requirements (including GST/HST and income tax) in consultation with tax advisors. Where legally obligated, Helpero may remit or withhold required taxes or submit T4A slips to the Canada Revenue Agency based on your Social Insurance Number.

9. USER CONTENT & REVIEWS

(a) Customers will provide reviews on your Pro Services. We use these for quality control. If your reviews drop below our minimum acceptable threshold, we reserve the right to temporarily or permanently block your access to the Services.

10. WARRANTIES AND LIABILITY

(a) You are fully responsible and liable for the acceptance, delivery, and quality of the Pro Services you provide. You accept all warranty obligations in respect to your Pro Services.

(b) Helpero shall not be liable for any direct, indirect, incidental, or consequential damages arising from your usage of the Platform, the fulfillment of bookings, or the behavior of Customers.

11. INDEMNITY

You shall indemnify, defend, and hold harmless Helpero, its parent companies, affiliates, and representatives from any lawsuits, losses, liabilities, damages, and costs arising out of your provision of the Pro Services, damage to a Customer's property, or any violation of these Terms.

12. TERM, TERMINATION & JURISDICTION

(a) Helpero may restrict, deactivate, or terminate your access immediately if you violate these Terms, if your ratings fall below standard, or if you attempt to bypass the platform.

(b) These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada.

(c) Any dispute unresolved through amicable mediation shall be subject to arbitration or resolved in the competent courts of Toronto, Ontario.