Terms & Conditions
These terms and conditions (“Terms”) govern the use of services made available on or through https://helpero.ca and/or the Helpero mobile app (collectively, the “Platform”, and together with the services made available on or through the Platform, the “Services”). These Terms also include our Privacy Policy, and any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time (“Supplemental Terms”).
The Terms constitute a binding and enforceable legal contract between Helpero Inc. (a company incorporated in Ontario, Canada, with its principal place of business at 542 Keele Street Suite 1021, Toronto, ON M6N 3E2, Canada) (“Helpero”, “we”, “us”, or “our”), and you, a user of the Services, or any legal entity that books Pro Services (defined below) on behalf of end-users (“you” or “Customer”).
1. SERVICES
(a) The Services include the provision of the Platform that enables you to arrange and schedule different home-based services with independent third-party service providers (“Service Professionals”). As a part of the Services, Helpero facilitates the transfer of payments to Service Professionals for the services they render to you.
(b) The services rendered by Service Professionals are referred to as “Pro Services”. Helpero does not provide the Pro Services and is not responsible for their provision. Service Professionals are solely liable and responsible for the Pro Services they offer or otherwise provide through the Platform. Helpero and its affiliates do not employ Service Professionals, nor are Service Professionals agents, contractors, or partners of Helpero.
(c) The Platform is for your personal and non-commercial use only. The Platform is intended for use primarily within Ontario, Canada.
(d) A key part of the Services is Helpero’s ability to send you text messages, electronic mails, or WhatsApp messages, including in connection with your bookings or for marketing purposes. While you may opt out of promotional messages, you acknowledge that this may impact Helpero’s ability to provide the Services effectively.
(e) Helpero Credits: Helpero may offer promotional codes (Credits) for feature benefits. Credits are non-transferable, cannot be redeemed for cash, and may expire. Helpero reserves the right to withhold credits if determined to be obtained via error or fraud.
2. ACCOUNT CREATION
(a) To avail the Services, you will be required to create an account on the Platform (“Account”). You must be at least 18 years of age to create an Account.
(b) You warrant that all information furnished is accurate. You are solely responsible for maintaining the security of your Account and must notify us of any unauthorized use immediately.
3. USER CONTENT
(a) Our Platform allows users to post reviews, feedback, or ideas (“User Content”). You grant Helpero a worldwide, perpetual, irrevocable, royalty-free licence to use and distribute such User Content for the functioning and promotion of the Services.
(b) Service Professionals may also provide reviews about you. We reserve the right to restrict access to the Platform if we determine a user is inappropriate based on these reviews.
4. CONSENT TO USE DATA
(a) You agree that we may collect and use your personal data in accordance with our Privacy Policy.
(b) We may share information with affiliates or third-party providers to enhance the effectiveness of our Services and for analytical purposes.
5. BOOKINGS
(a) Orders: You can request Pro Services based on available slots. We will make reasonable efforts to find a matching Service Professional.
(b) Confirmation: Confirmation will be provided through the App, SMS, or email once a Service Professional is identified.
(c) Cancellations: Helpero’s cancellation policy defines the applicable fees for bookings cancelled after confirmation.
6. PRICING, FEES, AND PAYMENT TERMS
(a) Charges: You shall pay Service Professionals the amount indicated at the time of booking, including any additional Pro Services or material expenses.
(b) Fees: Helpero reserves the right to charge a convenience fee for facilitating the booking. Your final bill may include safety fees, warranty fees, or insurance fees.
(c) Taxes: All Charges and Fees are subject to applicable taxes (HST/GST).
(d) Refunds: All payments are final and non-refundable unless otherwise determined by Helpero or required by Ontario consumer protection laws.
(e) Subscriptions: Helpero may offer subscription packages for discounted Pro Services, subject to additional terms.
7. CUSTOMER CONDUCT
(a) Helpero prohibits discrimination against Service Professionals on any basis protected under the Ontario Human Rights Code.
(b) You must provide a safe, clean, and appropriate location for Service Professionals. They are entitled to refuse service if the environment is unsafe or if behavior is abusive. Any inappropriate behavior should be reported to support@helpero.ca.
8. THIRD PARTY SERVICES
The Platform may contain links to third-party services. Helpero is not responsible for the accuracy or liability of such services, which are governed by their own terms.
9. YOUR RESPONSIBILITIES
You warrant that all information provided is true. You shall not use robots, spiders, or automated processes to monitor or copy the Services, nor attempt to gain unauthorized access to our networks. Importantly, you agree not to solicit Service Professionals independently outside of the Platform.
10. OUR INTELLECTUAL PROPERTY
All intellectual property rights related to the Services are owned by Helpero Inc. You are granted a limited, non-transferable licence to use the Services for personal use only.
11. TERM AND TERMINATION
We may deactivate your Account immediately if you breach these Terms. You may terminate these Terms at any time by sending a notice to privacy@helpero.ca.
12. DISCLAIMERS AND WARRANTIES
(a) The Services are provided on an “as is” basis. Helpero is a facilitator and is not liable for any acts or omissions of Service Professionals, including damage to property.
(b) To the maximum extent permitted by law, Helpero’s total liability for any claim shall not exceed $200 CAD or the commission received for the relevant booking.
13. INDEMNITY
You shall indemnify Helpero Inc. and its officers from any claims, suits, or losses arising out of your misuse of the Services or violation of these Terms.
14. JURISDICTION AND GOVERNING LAWS
(a) These Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada. Courts in Toronto, Ontario shall have exclusive jurisdiction.
(b) Any disputes shall be resolved by binding arbitration in Toronto in accordance with the Arbitration Act, 1991 (Ontario).
15. CUSTOMER SUPPORT
For any complaints or queries relating to the Services, please contact us:
Email: support@helpero.ca
Address: 542 Keele Street Suite 1021, Toronto, ON M6N 3E2, Canada
16. MISCELLANEOUS PROVISIONS
(a) Changes: Terms are subject to revision at any time. Continued use of the Platform after changes are posted constitutes acceptance.
(b) Severability: If any provision is found unlawful, the remaining provisions will continue in effect.
(c) Force Majeure: Helpero is not liable for delays caused by events beyond our reasonable control, including acts of God or telecommunications failure.