Legal Information

Welcome to Helpero's privacy policy (“Privacy Policy” or “Policy”).

Helpero Inc. (collectively, “Helpero”, “we” or “us”) provides web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you share with us when you access our platform at https://helpero.ca, our mobile application, or avail services through the Platform (collectively, the “Services”).

At Helpero, we are committed to protecting your personal data and respecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian laws.

1. BACKGROUND AND KEY INFORMATION

(a) How this Policy applies: This Policy applies to individuals who access or use the Services or otherwise avail the services offered by service professionals (“Pro Services”).

(b) Review and Updates: We regularly review and update our Privacy Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes.

(c) Third-Party Services: The Platform may include links to third-party services. We neither control nor endorse these services and are not responsible for their privacy statements.

2. PERSONAL DATA THAT WE COLLECT

We collect different types of personal data about you, including:

• Contact Data: Mailing/home address, location, email addresses, and mobile numbers.
• Identity Data: Name, username, photographs, and gender.
• Marketing and Communications Data: Support requests, feedback, discussion posts, and your preferences in receiving marketing updates.
• Technical Data: IP address, browser type, device ID, location data, and Platform activity logs.
• Transaction Data: Details of the Services or Pro Services you have availed and limited payment identifiers (e.g., last 4 digits of card) provided by our processors.
• Usage Data: Information about how you use the Services, booking history, and user interests.
• Smart Lock Data: For Helpero Smart Lock users, we collect unlock events, alarm triggers, and user-defined access codes. Biometric data and PINs are stored locally on your device only and are not accessible to us.

3. HOW DO WE COLLECT PERSONAL DATA?

(a) Direct Interactions: data you provide when creating an account, booking a service, or contacting Helpero support.

(b) Automated Technologies: We collect Technical Data using cookies, server logs, and similar technologies as you interact with our Platform.

(c) Third Parties: We may receive data from analytics providers and associate partners.

4. HOW DO WE USE YOUR PERSONAL DATA?

We use your personal data only as permitted by law, specifically to:

• Verify your identity and register you as a user.
• Facilitate the provision of Pro Services to you.
• Personalize your experience and improve our business models.
• Track transactions and process payments.
• Send periodic notifications, updates, and marketing communications (with opt-out instructions).
• Respond to court orders and establish or exercise our legal rights.

5. COOKIES

We use cookies to distinguish you from other users, save your preferences for future visits, and compile aggregate data about site traffic. You can manage cookies through your browser settings, though disabling them may affect Platform functionality. See our Cookie Policy for more details.

6. DISCLOSURES OF YOUR PERSONAL DATA

We may share your data with:

• Service Professionals: To enable them to provide Pro Services to you.
• Internal Third Parties: Other companies within the Helpero group for global operations.
• External Providers: Trusted partners for hosting, marketing assistance, and payment processing (e.g., Stripe).
• Regulators: As required by Canadian law or court orders.

7. YOUR RIGHTS

You have the right to access and update your personal data. You may also opt-out of marketing communications at any time. We respond to all access and correction requests within 10 business days. For copies of your data, email privacy@helpero.ca. See section 15 for our Privacy Officer contact details.

8. DELETION OF ACCOUNT AND DATA

You may delete your account and stored personal data by sending an email to privacy@helpero.ca. We typically process these requests within 7 working days. Transaction data may be retained as required by tax and legal obligations.

9. TRANSFERS OF DATA

Your data may be stored or processed in countries other than Canada where our servers or service providers are located. By using our Services, you consent to such cross-border transfers.

10. DATA SECURITY

We implement appropriate security measures including encryption and password protection to safeguard your data. You are responsible for keeping your account password confidential. In the event of a breach, we will notify you and relevant regulators as required by law.

11. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

12. BUSINESS TRANSITIONS

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor organization as part of the business assets.

13. USER GENERATED CONTENT

Any content you post publicly on our Platform (comments, reviews) will be visible to others. We are not responsible for how this information is used by third parties.

14. UPDATES TO THIS POLICY

We may update this Policy periodically. The revised version will be uploaded to the Platform with its last updated date. Continued use of the Services signifies acceptance of the revisions.

15. PRIVACY OFFICER

If you have questions about this Policy or our handling of your data, please contact our Privacy Officer:

• Email: privacy@helpero.ca
• Address: 542 Keele Street Suite 1021, Toronto, ON M6N 3E2, Canada